Player Support
How can we help?
Fill in the form below and our team will get back to you as soon as possible.
Send us a message
Tell us your name, which game version you're on, and describe your issue clearly — the more detail you share, the faster we can help.
⏱ We typically respond within 48 hours on business days.
Message sent!
Thanks for reaching out. We'll review your request and get back to you within 48 hours.
Frequently Asked Questions
Where do I find my app version?
Open the game and go to the Settings menu (usually a gear icon). The version number is listed there — it looks something like "v1.0.4". Include this in your message so we can investigate on the correct build.
How do I report a bug or a crash?
Use the form above and describe what happened, your device model (e.g. iPhone 15, Samsung Galaxy S24), your OS version, and the game version. Screenshots or screen recordings are very helpful and you can email them to us after submitting.
I made a purchase but didn't receive my items.
First, try restarting the game and checking your internet connection. If the issue persists, fill out the form above and include your order receipt from the App Store or Google Play. We'll resolve it as quickly as possible.
How do I request a refund?
Refunds for in-app purchases are handled by Apple or Google, not directly by us. Visit reportaproblem.apple.com for iOS, or the Google Play Help Center for Android. If you have trouble, use the form above and we'll help guide you.
My game progress was lost. Can it be restored?
If you were signed in with your Apple ID or Google account, your progress may be recoverable. Contact us via the form above with your account info and we'll do our best to help.
How do I delete my account and personal data?
Use the form above with the subject "Data Deletion Request" in your message. We'll process your request within 30 days in accordance with applicable privacy regulations.
I want to give feedback or suggest a feature.
We love hearing from players! Use the form above and tell us your idea. We read every message and player feedback genuinely shapes how our games evolve.